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FAQ


Frequently Asked Questions.
Please use Inquiry menu, if you do not have the answer in FAQ.


FAQ 본문게시판 테이블입니다.

Category

ETC.

Subject

Miscellaneous

Contents

1. Ramun's website does not work properly. What is problem?
  
  - Upgrade the OS of your device to the latest version.
  - Upgrade the Internet Explorer to the latest version and launch the website.
 
2. What are the economic benefits of LED as a light source?
   - It provides high luminous efficiency and saves energy due to low power consumption.
   - It reduces maintenance/repair costs due to long service life.
 
3. Can I try the product (check the product in person) before purchasing it?
   - You can try the product at store.
   - You can also take a look at desk lamps in various colors and have a wide variety of
     choices.
 
4. What is the optimum level of light (lux) for eyes?
   - It depends on the person; you have to adjust the luminance according to your
     eyesight.
     However, the clinical trial results found that intermediate level(4-6) brightness is
     the most  comfortable for eyes.
 
5. How do I clean my product?
   - The product is UV-coated, so you can just wipe it with a soft cloth.
 
6. How can I tell fake products?
   - Check the serial code inside your product.
 
7. Why is your product more expensive than other companies?
   - Even if there are no legal restrictions, our use of materials that are harmless to humans
     increases  the cost of materials.
   - Our use of the best, high-quality components and materials also increases the cost of
     materials.
   - We provide timeless products that help develop design sensibilities.
   - Our handmade process of creating beautiful design also increases the cost of materials.
 
8. Why is there a price difference between transparent and opaque products?
   - Since a transparent product provides a look inside the lamp, it requires the process of
     removing dust from the components and people's fingerprints. Furthermore, it also
     requires additional workmanship in internal metals, which increases the price.

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